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Privacy Policy

Last updated:

thewebbros.com (the “Site”) is owned and operated by TheWebBros Digital Agency Inc. TheWebBros Digital Agency Inc. can be contacted at:

hello@thewebbros.com Montréal, Québec, Canada

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

  • The personal data we will collect;
  • Use of collected data;
  • Who has access to the data collected;
  • The rights of Site users; and
  • The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site, users agree that they consent to:

  • The conditions set out in this Privacy Policy; and
  • The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  • IP address;
  • Location;
  • Hardware and software details;
  • Clicked links;
  • Content viewed; and
  • Referring website and date and time of visit.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

  • First and last name;
  • Email address;
  • Phone number;
  • Address;
  • Payment information; and
  • Business name, business website, and details you share about your project.

This data may be collected using the following methods:

  • When you email or call us;
  • When you book a discovery call;
  • When you sign a contract or become a client; and
  • When you pay an invoice through our invoicing provider.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  • Hosting, operating and securing the website;
  • Statistics on visits and page use;
  • Measuring which pages and buttons lead visitors to contact us; and
  • Improving the website's content and performance.

The data we collect when the user performs certain functions may be used for the following purposes:

  • Responding to your inquiries and booking discovery calls;
  • Preparing proposals and contracts;
  • Designing, building, hosting and maintaining your website;
  • Providing support and communicating about your project;
  • Invoicing and processing payments; and
  • Keeping records required by law.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties:

  • Website hosting and analytics providers;
  • Email and productivity software providers;
  • Customer relationship management (CRM) software providers;
  • Invoicing and payment processing providers;
  • Appointment scheduling providers;
  • Team and client communication software providers; and
  • Website form processing providers.

We may share the following user data with third parties:

  • Name and contact information (email address, phone number);
  • Business name, website and project details;
  • Billing address and payment information;
  • IP address, browser and device information; and
  • Pages viewed and links clicked on our website.

We may share user data with third parties for the following purposes:

  • Hosting and securing our website;
  • Measuring how our website is used;
  • Communicating with you and providing support;
  • Managing our client relationships;
  • Booking discovery calls; and
  • Invoicing and processing payments.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

  • If the law requires it;
  • If it is required for any legal proceeding;
  • To prove or protect our legal rights; and
  • To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

We protect your information with reasonable administrative, technical and physical safeguards. Our website and the services we use encrypt data in transit with HTTPS (TLS). We store information only with established service providers that maintain industry-standard security. Access is limited to the two partners of The Web Bros and only to the extent needed to provide our services. Our accounts are protected by strong passwords and two-factor authentication. No method of transmission or storage is completely secure, but if a confidentiality incident occurs, we will act promptly to reduce the risk of harm, keep a record of the incident, and notify affected people and Québec's Commission d'accès à l'information when the law requires it.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

International Data Transfers

We transfer user personal data to the following countries:

  • United States; and
  • Other countries where our service providers operate.

When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.

Children

We do not knowingly collect or use personal data from children under 14 years of age. If we learn that we have collected personal data from a child under 14 years of age, the personal data will be deleted as soon as possible. If a child under 14 years of age has provided us with personal data, their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to whom we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Ngoc Duy Anh Nguyen (Duy) privacy@thewebbros.com Montréal, Québec, Canada

Do Not Track Notice

Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third-party websites and therefore do not respond to browser-initiated DNT signals. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals.

How to Opt Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data:

  • You can opt out of the use of your contact information to send you marketing emails. You can opt out by clicking “unsubscribe” at the bottom of any marketing email, or by emailing us at hello@thewebbros.com. We process requests within 10 business days.
  • You can opt out of the use of your phone number to contact you by phone for marketing. You can opt out by asking to be added to our do-not-call list during any call, or by emailing us at hello@thewebbros.com.

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Functional cookies

Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits.

Additional Clauses

Person in Charge of the Protection of Personal Information

Ngoc Duy Anh Nguyen (Duy) is responsible for the protection of personal information at TheWebBros Digital Agency Inc. You can contact him at privacy@thewebbros.com with any question, request or complaint about your personal information.

Your Rights

You may ask to access the personal information we hold about you, to have it corrected or deleted, and to withdraw your consent to its use, subject to legal exceptions. Send your request to privacy@thewebbros.com. We will respond within 30 days. If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec, or with the Office of the Privacy Commissioner of Canada.

Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 14.

Changes to This Policy

We may update this policy from time to time. If we add new tools, such as advertising or analytics cookies, we will update this policy before using them and, where the law requires it, ask for your consent first. The date of the latest update appears at the top of this policy.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Last updated” date at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Ngoc Duy Anh Nguyen (Duy), at:

privacy@thewebbros.com Montréal, Québec, Canada